Please read our Terms and Conditions

These Terms and Conditions of Supply (“Terms”) are legally and set out the terms and conditions under which we make available to you the products listed on our E-Shop (“Products” or “Product” as the context requires), and contain limitations and/or exclusions of our liability to you.

1. How the contract is formed between you and us

We will send you an order acknowledgment shortly after you place your order for any Products. This acknowledgment is not notification that we have accepted your order but is merely confirmation that we have received your order. By placing an order with us you agree to be bound by these Terms, should we accept your order. All orders are subject to acceptance by us in our sole discretion, and we will confirm such acceptance to you by sending you an email confirming that the Product has been dispatched. The contract between us incorporating these Terms (“Contract”) will only be formed when we send you the dispatch confirmation.

The Contract will only relate to the Products referred to in the dispatch confirmation. We are not obliged to supply to you any other Products that you may have ordered but which were not confirmed in the dispatch confirmation.

2. Products and Pricing

A. Product Information

The Products sold on our Website are supplied to us from second party manufacturers (“Manufacturers”). You will find on the Website a vast range of information, including Product specifications.

Although we take great care to faithfully reproduce all descriptions and specifications provided by Manufacturers, some errors may occur. Variation in the descriptions and specifications may be unavoidable due to the nature of the Product. Manufacturers may change Product details and specifications subsequently to the appearance of the Products on the Website. As such, all illustrations and colours of Products shown on the Website are representative only, and all sizes are approximate. We reserve the right to alter specifications as advised by the Manufacturers.

If you are in any doubt or have any queries about Product specifications we recommend that you contact us, we will be able to assist you further.

You are responsible for ensuring that the Manufacturer’s Product specifications meet your requirements before placing an order.

Unless otherwise expressly stated, accessories are not included with any Products.

B. Product Prices

All prices quoted are exclusive VAT.

Prices do not include delivery charges, which are detailed on each individual listing and added to the total cost of your order. The delivery charges applied will depend on the weight and size of the Products ordered and the carrier concerned.

Our Website contains a large number of Products and it always possible that, despite our best efforts, some of the Products listed may be incorrectly priced. We normally verify prices as part of our dispatch procedures, so that where a Product’s correct price is less than the stated price, we will charge the lower amount when dispatching the Product to you. If a Product’s correct price is higher than the price stated on our site, we will normally either contact you for your instructions or reject your order and notify you as such. If the Product is incorrectly priced at a lower amount, we are under no obligation to provide the Product to you at that incorrect lower price.

3. Payment and Payment Method

We accept the following forms of payment, as set out in the “Payment Terms” section of the listing.

All purchases must be paid in full.

By placing an order you authorize us to contact third party organizations to verify your address and credit/debit card details and to make any inquiries that we deem necessary in connection with this. This information will only be used to establish the potential risk for us of selling Products to you.

4. Limitation of Liability

Nothing in these Terms shall limit our liability for death or personal injury caused by our negligence or that of our employees, agents or subcontractors as applicable. Subject to the foregoing, our entire aggregate liability for all claims, whether in contract or in tort (including breach of warranty, negligence and strict liability in tort) for all breaches under the Contract shall not exceed the amount that you have paid under the Contract, and we shall have no liability to you for any claim to the extent that such claim is or can be characterized as a claim for (or arising from) any indirect, consequential or special loss or damage.

5. Force Majeure

We will not be liable to you for any delay or non-performance of our obligations under the Contract to the extent such delay or non-performance arises from an event beyond our reasonable control including act of God, local government or government, war, fire, flood, earthquake or storm, acts of terrorism, explosion, civil commotion or industrial dispute.

6. Entire Agreement

These Terms and any document expressly referred to in them represent the entire agreement between you and us in relation to the subject matter of the Contract and supersede any prior agreement, understanding or arrangement between you and us, whether oral or in writing. By entering into the Contract you agree that you have not relied on any representation, undertaking or promise given by us other than as expressly stated in these Terms, and that you shall have no remedy in respect of any statement made by us, whether orally or in writing, prior to the date of the Contract (unless such statement was made fraudulently).

7. Severability

In the event that any term, condition or provision is determined by a competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.

8. Waiver

No failure by us to exercise a right or remedy that we have or which arises in relation to an incident in connection with the Contract shall prevent us from exercising that right or remedy subsequently in respect of that or any other incident.

9. Interpretation

Words in the singular shall include the plural and vice versa.

References to including and includes shall be deemed to mean respectively including without limitation.

A reference to a statute or statutory provision is a reference to it as it is in force for the time being, taking account of any amendment, extension, or re-enactment and includes any subordinate legislation for the time being in force made under it.

10. Complaints Procedure

We strive to deliver the highest standard of customer care and satisfaction. If, however, you have been less than satisfied with our service then please write to us info@cool-airconditioning.co.uk

11. Law and Jurisdiction

Contracts for the purchase of Products through the Website are governed by English law and any disputes arising from, or connected to such Contracts will be subject to the non-exclusive jurisdiction of the English courts.