Return Policy
We do our best to describe each item we sell accurately with a detailed description. If you have any questions please free to contact us by emal info@aircon-online.co.uk or call us on 0808 123 1213 (Mon – Fri, 8.00am – 5.00pm)
For our full terms and conditions, please see our terms and conditions section.
Returns Authorisation must be provided to you before sending the item back. Once authorisation has been given to you and the item is received back, we will check the basic information (including the serial number / nature of return) and you will be either offered a replacement or refund. All serial numbers on items are recorded before items are sent out to prevent items being switch and returned.
Please note where we are unable to change the item we reserve the right to provide a refund.
1. Faulty and Damaged Products
Products that are Faulty or Damaged In Transit (Rejected)
In the event that, upon delivery, it is apparent that a delivered Product is obviously faulty or damaged, you must report this to the delivery person at the time of delivery. If you do not wish to accept the delivery please write: ‘Faulty’ or ‘Damaged’ as the case may be on the delivery docket, together with a brief description of the particulars of the fault or damage. You should ask for and retain a copy of the delivery docket. The delivery person will then return the Product to the distribution centre. We will contact you to arrange reimbursement of your payment.
Products that are Faulty or Damaged in Transit (Accepted)
If you do happen to accept delivery of a Product and subsequently discover that it is faulty or damaged, DO NOT USE THE PRODUCT. In the event that you take delivery of the Product, but subsequently discover that the Product is faulty or damaged, you must inform us of this as soon as is reasonably possible by calling 08081231213, describing the fault or damage in as much detail as possible. Photographs are often a good way to communicate specific damage. Any use by you of the Product will be construed as your acceptance thereof and will restrict our ability to replace or repair the Product or to refund you. Please retain all original packaging.
Once we have verified the fault or damage and advised you as such, you will be entitled either to have the Product replaced or repaired or to receive a refund for the Products. You will be offered a replacement or repair in the first instance, but where a replacement or repair is not possible, for example because the Product or parts no longer exist, a refund will be offered instead. All refunds are credited via your original payment method and will be credited within 30 days from our verification of the fault or damage.
2. Refunds and Replacement Items
Where a replacement or refund has been deemed appropriate, this can only be processed once the original goods are returned to us in their original state and condition. All instruction manuals, accessories, and cables must also be back in our possession.
After 14 working days returns will incur a 20-25% restocking fee, depends on Manufacturer.
We do not accept products returned opened, incomplete or without the original packaging.
Please do not return items to the registered office but email us or call for a authorisation number first. Goods sent back, without prior authorisation, may not be identifiable and therefore no refund will be issued without seeking authorisation first.
A. Your Right to Cancel (Refund)
Under the Consumer Protection (Distance Selling) Regulations 2000, you have an right to cancel an order up to 14 working days after the day of delivery (the ‘Cancellation Period’, as defined below). You should exercise your right to cancel an order within the Cancellation Period by writing to us via e-mail at info@aircon-online.co.uk. Cancellation Period from the date you place an order until 14 working days after the Products have been delivered.
B. Return of Cancelled Product
Before Products can be returned you must contact us for returns authorisation. Please email us at info@aircon-online.co.uk
We will provide you with details of how you should return Products, including the address to which you should return Products.
Where a Product has already been dispatched, customers exercising their right to cancel must ensure that reasonable care is taken of the Product and that the Product can be restored to us (at your expense) in an ‘as new’ condition, without any damage caused by excessive or unreasonable use. The Product must be returned in its original packaging to prevent any damage in transit. As we will need to return the Products to the Manufacturer, any unreasonable damage you have made to the Product may result in you not receiving refund . You must include with the Product all instruction manuals, cables, remote controls or any other accessories together with any premium offers or free gifts offered with the Product. You should return the Product as soon as possible following cancellation, either by making your own arrangements or by contacting us to arrange delivery. You will be liable for the cost of returning the Product. If you do not return the Product within the Cancellation Period or if you fail to make it available for collection, you are deemed to have accepted the Product and will be charged as per the order.
C. Refund of Cancelled Product
We will refund the purchase price of the Product only (less any cost of collection and recovery incurred by us in connection with the return of the cancelled Product) within 30 days of the receipt of the Product, subject to our checking that the Product is as new and complete. Please note that the original delivery charge has been subsidised and therefore the cost of collecting the item will be charged at commercial rates.
For our full terms and conditions, please see our Terms and Conditions section.